Frequently Asked Questions

General Storage Questions

Q: What types of storage units do you offer? A: We offer self-storage units in various sizes, climate-controlled units, and outdoor parking spaces for boats, RVs, and other vehicles.

Q: Where is Malvern Avenue Storage located? A: We are located at 3868 Malvern Rd, Hot Springs, AR 71901, conveniently accessible from Hot Springs and the surrounding areas.

Q: What are the office hours? A: Our office is open Monday through Friday, from 8:00 AM to 5:00 PM. We are closed on weekends.

Q: What are the access hours? A: Tenaants have access from 5:00 AM to 10:00 PM daily.

Q: Do you offer short-term and long-term storage? A: Yes, we offer flexible month-to-month leasing, so you can store your belongings for as short or long a term as you need.

Unit Sizes and Pricing

Q: What unit sizes are available? A: We offer the following unit sizes:

10'x10' self-storage ($78/month)
10'x10' climate-controlled ($95/month)
10'x15' self-storage ($85/month)
10'x20' self-storage ($105/month)
10'x25' self-storage ($140/month)
10'x30' outdoor parking ($30/month)

Q: How do I know what size unit I need? A: Our team can help you determine the best unit size based on what you plan to store. Call us at (501) 430-4246 for assistance.

Q: Can I store vehicles like boats or RVs? A: Yes, we offer uncovered outdoor parking spaces for boats, RVs, and other outdoor vehicles. The parking spaces are 10'x30'.

Booking and Payments

Q: How do I book a storage unit? A: For your safety, all bookings must be done by phone. Call us at (501) 430-4246 to secure your unit.

Q: Can I pay my bill online? A: Yes, we offer online bill pay for your convenience.

Q: Is there a security deposit required? A: No, we do not require a security deposit.

Q: Are there any hidden fees? A: No, we are transparent about our pricing, and there are no hidden fees.

Q: What payment methods do you accept? A: We accept major credit cards, debit cards, and online payments through our portal.

Storage Unit Usage

Q: What can I store in my unit?A: You can store furniture, seasonal items, household goods, electronics, business inventory, and more. Certain restrictions apply (see below).

Q: Are there items I cannot store?A: Yes, prohibited items include hazardous materials, perishable food, live animals, firearms, and anything illegal.

Q: How should I prepare my items for storage?A: Pack your items in sturdy boxes, label them, and use pallets or shelving to keep them off the ground. For climate-controlled units, ensure delicate items are wrapped properly.

Security and Facility Features

Q: How secure is the facility? A: Our facility is equipped with perimeter fencing, video surveillance, and gated access to ensure your belongings are safe.

Q: Are the units climate-controlled? A: We offer both standard and climate-controlled storage units to accommodate your needs.

Q: Do you provide moving supplies? A: While we don’t sell moving supplies, we recommend bringing sturdy boxes, tape, and padding to protect your items.

Q: Are the storage units clean? A: Yes, we take pride in maintaining clean, well-kept storage units and common areas.

Moving and Logistics

Q: Do you offer moving or transportation services? A: No, we do not offer moving services, but we can recommend local moving companies in Hot Springs.

Q: Can I rent a unit the same day I call? A: Yes, if the unit you need is available, you can rent it the same day.

Q: Can I transfer to a different unit size later? A: Yes, as long as the desired unit size is available.

Special Use Cases

Q: Can I store items for my business? A: Absolutely! Many of our customers use our units for business inventory, records, or equipment.

Q: Do you offer storage for college students? A: Yes, we’re a great option for college students needing to store their belongings during breaks.

Q: Is outdoor parking available for large vehicles? A: Yes, we offer uncovered parking spaces for boats, RVs, trailers, and more.